Refund policy

Giggot Return & Refund Policy

30-Day Money-Back Guarantee

At Giggot, your satisfaction matters to us. If your purchase isn’t quite right, you can request a return within 30 days of delivery under our 30-Day Money-Back Guarantee.

We want you to shop with confidence and feel supported throughout your experience with us.

1. Return Eligibility

To qualify for a return:

  • Your request must be submitted within 30 days of receiving your order.

  • The item must be unworn, unused, and in its original condition.

  • Original tags and packaging should be included where possible.

  • You must provide your order number or proof of purchase.

If your item arrives damaged, defective, or incorrect, please contact us. We’ll review the issue and help arrange an appropriate solution.

2. How to Request a Return

To begin a return, email giggot.com@gmail.com with:

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos, if the item arrived damaged, defective, or incorrect

Our team will review your request and provide return instructions, including the return address.

Please contact us before sending any item back. This helps us process your return correctly and avoid delays.

3. Refunds

Once your returned item is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Original shipping fees are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

4. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, contact us before returning it so we can help resolve the issue.

5. Exchanges

If you need a different size or would like to discuss an exchange, email giggot.com@gmail.com. We’ll help you review the available options.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing period:

  1. Check your bank or payment account again.

  2. Contact your card provider, as processing times can vary.

  3. If you still need assistance, email giggot.com@gmail.com.

7. Contact Us

For any return, refund, or exchange questions, please contact:

Giggot Customer Support 📧 giggot.com@gmail.com